CONTACT US
We usually respond to support requests within 1 to 24 hours. However, during peak times, responses may take 1 to 3 days. Our FAQ addresses 90% of common questions.
ZERO TOLERANCE POLICY:
Researchemm has a strict zero-tolerance policy. Any sign of misuse or abuse of research materials will lead to immediate blacklisting and denial of future services. We do not assist with research-related tasks; our support is restricted to inquiries about shipping, payments, and similar issues.
Frequently Asked Questions (FAQs)
Unfortunately, some emails slip through the cracks. Please check all of your inboxes, including spam. You can always check “My Account > Orders” to stay up to date on your order status.
We provide proper storage instructions on each product listing and on product labels for each product.
Our peptides are supplied in lyophilized powder form to ensure stability and prevent rapid degradation. Optimal storage is below -20°C, although refrigeration at 4°C is adequate for up to 2 years. These peptides can tolerate room temperature for 4-6 weeks without significant degradation if shielded from direct sunlight, ensuring their integrity during transit. They are packaged in glass crimp top vials with varying colored flip-off caps.
If your order still says “Pending Payment” 24-48 hours after paying with Zelle/Credit, please submit a photo of your payment. *Be advised Credit unions often take an additional 24-48 hours to transfer funds. Cryptocurrency: If you paid with Crypto and your order status says “Cancelled”, this usually means the transaction has timed out or insufficient funds were sent due to Cryptocurrency fees/volatility. To resolve this issue please submit a photo of your payment.
We accept a tight array of payment methods mainly Bitcoin (Crypto currency ) And Zelle